Support
How to get help
Something broken, confusing or wrong? Here is the fastest route for each kind of problem.
Email us
A person reads it. Include your device and iOS version, the app version, what you were doing, and what you expected instead — a screenshot usually saves a round trip.
Report a photo or a review
Open the photo or review, tap Report, and pick what is wrong — not a matcha, wrong café, spam, offensive, impersonation, or something else.
A person reads every report. Nothing disappears the moment you tap, which is deliberate: reports move things, they do not delete them.
A café page says something wrong
Answer the question on the café page — a tap on Yes or No is the fastest fix and moves the fact straight away. If the answer needs explaining, use This is wrong to send a correction to a moderator.
A correction goes to a person, not to the fact. The fact stays as it is until they decide — we do not change a claim on the strength of one report.
A café is missing
On the map, use Add it and give the café’s name. It goes into a queue for review rather than straight onto the map.
Only inside cities the app currently carries — it will tell you if the place is outside one, rather than swallowing it.
Your account and your data
You can delete your account yourself, from Settings → Delete account. What is erased, what stays, and the seven days you have to change your mind are all on the account deletion page.
Want a copy of your data first? There is no export button yet — email us and ask, before you delete.
Read the FAQ
How cafés get on the map, why some facts hedge, how the two scores work, which languages the app is in — all on the FAQ page.
Privacy requests
Access, correction, deletion, or an objection to analytics: email support@matcha.smedje.com and say which. We answer within a month, as the GDPR requires. The privacy policy explains what we hold and on what basis.